Our Packages

Every company is in a different stage and faces unique challenges. To address this, we have created three distinct packages designed to meet you where you are.

All three packages include basic auditing, a workshop, and final documentation. However, we enhance the depth and sophistication of our analysis and guidance as you move up through the options.

This approach allows you to select the level of support you need right now to establish and grow a Customer Success function.

Foundation Package

This package is perfect for those just beginning with their Customer Success function, where getting started can be the most challenging step. Whether you're a founder still taking the lead with customers, or whether you're new to CS and a building a new team, this is the package for you.

With this package, you get:

Discovery call to understand your current challenge
Audit of your current state (People, Process & Technology)
Practical workshop to get recommendations in place
Full report covering all the items and actions we've gone through

Duration: One week

£5,000

Growth Package

This package is ideal for those CS teams that have some basic foundations in place and are now ready to grow.

With the Growth Package, you get:

Customised success playbook development
Essential Customer Success templates
Tech/tooling guidance and integration plan
AI strategy workshop
Bi-weekly working sessions over 6–8 weeks

Duration: Two to Four weeks

£7,500 - £10,000

Scale Package

This is our most in-depth package and is best suited for those who have sophisticated use cases they want to solve, or those looking for a much broader approach to how they're using AI in their CS team.

With this package, you get:

Deep-dive risk mitigation strategy
AI-driven onboarding and renewals workflows
Expansion playbook and training
Stakeholder alignment workshops
Full lifecycle CS operating model design
Weekly support over 10+ weeks

Duration: Around one month

£14,000 - £20,000