Customer Success Shouldn't Be Hard
At Barre, we believe delivering customer success is simple; you just have to provide the customer with what they signed up for. However, we know that in practice, this isn't always straightforward.
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Proving ROI at Scale
Customers don’t just want to “feel supported”, they want to see clear business impact. But as you grow, proving that value consistently across dozens (or hundreds) of accounts gets harder. Without a system, you’re flying blind.
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Too Many Accounts, Not Enough Time
Your CS team is juggling too many customers (and manual tasks) to go deep on any of them. The result? Missed signals, silent churn, and no bandwidth for strategic work. Founders see expansion stalling but don’t know why.
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Onboarding is Leaking Revenue
You spent months closing the deal, then you lose momentum in the first 30 days. Poor onboarding kills adoption, delays time-to-value, and sends churn risk skyrocketing before you’ve even started.
Our Aim to Deliver Value
Barre was born from years of hands-on experience delivering value for some of the biggest global brands (Amazon, Google, Rolls-Royce, Unilever, to name but a few). We've distilled that knowledge to help early-stage start-ups avoid the pitfalls and accelerate growth. Our process is simple: we partner with you to define your goals, build a winning plan, and help you execute. But we do it differently. Forget the stuffy consultant stereotype, we believe in combining rigorous strategy with the creativity and energy your start-up deserves. We bring our whole selves to work, so expect some creativity, vibrancy, and more than a splash of colour.
Our Way of Working
Our goal is to give you back your most valuable asset: time. For Founders, that means the freedom to focus on growth, knowing your customers are in expert hands. For Customer Success Leaders, it means having a proven framework to build and scale with confidence. Here’s our playbook for making it happen:
1 | We Listen: | Your business and challenges are unique |
2 | We know what excellence looks like: | We’ve consistently delivered for years |
3 | We collaborate: | We’ll work with you and your teams |
4 | We keep things simple: | There’s no need to overcomplicate things |
5 | We stay honest: | We say it as it is. No fluff or BS. |
6 | We empower your team: | Upskilling your team is half the job |
7 | We can adapt: | Nothing is ever one-size-fits-all |
8 | We have fun: | Work is serious business, but we aim to do it with a smile |
9 | We create community: | We provide connections and can make intros |
10 | We have a high Barre: | It’s our name and our promise |